Bahrain Hotels Concierge Group

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Bahrain may be small, but when you meet people like Khalil Al Yaman you realise that the visions people have for Bahrain, locals and expats alike, are far bigger than the island itself.

Khalil Al Yaman is the Chief Concierge Four Seasons Bahrain Bay and is also the man behind Bahrain Hotels Concierge Group.

Affiliated with Les Clefs d’Or UAE, Bahrain Hotels Concierge Group goal is to create a strong network and community of all concierges in Bahrain.

And their recent Pinning Ceremony was attending by our Bahrain Managing Editor to find out more.

We are all familiar with the welcoming smile of a Concierge at a Hotel, however you may not be quite so familiar with the Concierge Clefs d’Or.

The Concierge Clefs d’Or was founded in October 1929, in Paris France to seal and maintain the very best level of Concierge practices and etiquettes, working as a team, rather than as individuals. The association grew very quickly over time, gaining members across the world.

You can recognise Concierge Clefs d’Or by the keys they wear on the collar of their uniforms. These crossed gold keys are more than just the symbol of the organisation — they are the symbol of guaranteed, quality service.

Concierge Clefs d’Or will accommodate every guest request, where possible. Their services run from the ordinary to the extraordinary, making every stay at the hotel a lasting memory.

Les Clefs d’Or Concierges have the best inside information of their stationed cities, to advise guests on restaurants, nightlife, sporting and theater events, sightseeing tours, shopping, and so much more.

And when necessary, Les Clefs d’Or Concierges have a strong network of acquaintances, friends, and colleagues from around the world to see to it that guests’ demands are met.

With this strong support network it is ultimately the customer who wins, and Khalil Al Yaman is set to grow this network even stronger, by having introduced the Concierge Clefs d’Or to Bahrain, via Bahrain Hotels Concierge Group.

The Bahrain Hotels Concierge Group recently organised selection, training and recruiting of new Bahrain based members of Concierge Clefs d’Or. The selection, training, and interview process was open to all Concierge staff of 4 and 5 star hotels in Bahrain.

The Interview process was under the authority of the UAE Executive Committee, made up of Randy Santos 3rd Vice President Les Clefs d’Or, Abbey Sam Zone Director Arabian & Western Asia Les Clefs d’Or and President Les Clefs d’Or UAE,
After an intensive process, BHCG selected seven new members to join their prestigious organisation.

This was followed by a official pinning ceremony held at FourSeason and was in attendance by H.E. Sheikh Khaled Bin Humood Al Khalifa – Chief Executive Officer of Bahrain Tourism and Exhibition Authority, Randy SANTOS 3rd Vice President Les Clefs d’Or, Abbey Sam Zone Director Arabian & Western Asia Les Clefs d’Or and President Les Clefs d’Or UAE, Richard Raab General Manager Four Seasons as well as General Managers of Ritz Carlton, Sofitel, Westin Meriden, Gulf Hotel, K Hotel, Crowne Plaza and One and Only and media.

The support received by H.E. Sheikh Khaled Bin Humood Al Khalifa, was a huge honour not just for the BHCG, but also for Bahrain. This is a monumentous step for both Bahrain’s Tourism and Hospitality sectors, Les Clefs d’Or Concierges have worked hard to obtain their keys and we at Habibti Magazine would like to extend our congratulations to the new members.

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